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Email sales@nxccontrols.in
Phone 919807980778
Location India

Privacy Policy

Home Privacy Policy

Privacy Policy

Privacy Policy

Last updated: March 11, 2026

WABA NXCMSG, operated by NXC Controls ("we", "us", or "our"), is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and share your information when you use our WhatsApp Business API platform and related services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing address when you register.
  • Payment Information: Payment details processed securely through our payment partners (Razorpay, PhonePe, Stripe). We do not store your full card details on our servers.
  • Business Data: WhatsApp Business Account details, message templates, contact lists, and chatbot configurations you create on our platform.
  • Support Communications: Messages and information you provide when contacting our support team.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, message delivery statistics, and API call logs.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and analytics cookies (Google Analytics) to improve our service.

2. How We Use Your Information

  • To provide, maintain, and improve our WhatsApp Business API platform.
  • To process transactions and send billing notifications.
  • To send service-related communications (account updates, security alerts, support responses).
  • To monitor platform usage for security, fraud prevention, and abuse detection.
  • To comply with legal obligations and enforce our Terms of Service.
  • To generate aggregated, anonymised analytics to improve our services.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Meta (WhatsApp): As required to provide WhatsApp Business API services.
  • Payment Processors: Razorpay, PhonePe, and Stripe for processing payments securely.
  • Cloud Infrastructure: Our hosting providers who store data on secure servers.
  • Legal Authorities: When required by law, court order, or to protect our legal rights.

4. Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data in transit.
  • Encryption of sensitive data at rest.
  • Regular security audits and vulnerability assessments.
  • Role-based access controls for our internal systems.
  • Two-factor authentication for admin access.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain data for up to 90 days for backup purposes, after which it is permanently deleted. Message logs and delivery reports are retained for 12 months.

6. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

  • Access: Request a copy of your personal data we hold.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Grievance Redressal: File a complaint with our Data Protection Officer or the Data Protection Board of India.
  • Nomination: Nominate another person to exercise your data rights in case of death or incapacity.

7. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and basic platform functionality.
  • Analytics Cookies: Google Analytics (G-SR7YHCZBWZ) to understand usage patterns and improve our platform.

You can control cookie preferences through your browser settings.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of our platform after changes constitutes acceptance.

10. Contact Us

For privacy-related inquiries or to exercise your data rights:

  • Email: sales@nxccontrols.in
  • Phone: +91-9807980778
  • Address: NXC Controls, India